The use of customer relationship management (CRM for short) software has increased at a rapid rate over the last few years, and it’s not showing any signs of slowing down. In fact, revenue for this software is expected to...

According to Statista, over 54 percent of people stopped buying from companies that had poor customer service in 2017. The number reduced to 44 percent in 2018, but that’s still a huge figure. It goes to show that you...