When people need to contact a business, 74% of customers choose phone calls over live chat, instant messaging, text or social media.
Yet, over 1/3 of US customers said that being unable to reach a live person for support was the most frustrating aspect of their customer service experience.
This is why it’s vital for businesses to choose the right call center software to meet their customers’ needs.
Read on for a list of 5 options you can consider for your call center.
1. Zendesk Talk
One of the best features of this software is that you can plug into various other services such as web apps and cms.
Zendesk can handle incoming and outgoing calls as well as passing the call to another customer service rep and recording voicemails.
The software provides various analytics you can use to gather important data. Zendesk Talk is a great option if you want an all-in-one call center software solution.
Aircall is a cloud-based call center software that can be set up in a matter of minutes. You can easily switch between one device or site and another.
It also plugs into other web apps like Slack, Salesforce, and Zapier.
You’ll love the control panel that shows you customer details and account notes at a glance. There’s not a lot of options for customization, yet if you just want to get your call center up and running pronto, Aircall is a good option.
Now, all you need is to attract the best talent to your business.
If you are a small business looking for call center software, CrazyCall is your best bet. It is simple and affordable and does everything right in your browser.
It doesn’t have all the bells and whistles as some of the other options on this list, but it is a reliable, easy-to-use option that lets you take and forward incoming calls via your browser.
Lightico is a great option that lets you improve sales and service while on the call. You can send pictures to the customer’s mobile device, process payments, and complete orders.
It is perfectly compatible with your own sales reps’ workflow tools, CRM and call center software. The beauty of this product is that it is visual and lets you capture your customer’s attention, even while they are on the go.
5. Genesys PureCloud
This web-based call center software allows you to manage omnichannel communications seamlessly.
With one tool, your agents can take care of email, chat, text messages, social media, and phone calls. It’s intuitive to use and has various admin features.
If you want one piece of software that takes care of everything, take a look at what Genesys can offer.
Final Thoughts on Call Center Software
Thanks for reading. We hope this list of top 5 call center software solutions helps you find the right supplier for your business.
The two most important considerations you need to think about are features and price. That way you get the solutions you need within your budget.
If you are considering outsourcing, read this post about what to look for when selecting an outsourced call center.